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Employment Opportunities

Employment at Hard Headed

Join our growing team at Hard Headed! Please see our current job openings below. If you don't see what you're looking for and still want to send us your resume you may do so here - Hard Headed Application

Date Posted 12/3/2020

Gear Expert - (Sales Associate)

Part-time or Full-time

Genuinely helpful Experts are why customers come to Hard Headed for their gear purchase. Experts are responsible for providing outstanding customer service, meeting sales goals, and maintaining a clean, organized, secure, and well-merchandised environment. They model core values and communicate effectively with other Experts and Management. 

Expert Service is provided by:

  • Welcoming customers, promptly offering assistance, and making polite conversation
  • Answering questions and to the best of your knowledge and researching the answers to questions you do not know
  • Actively monitoring customer behavior to facilitate expert service and loss prevention
  • Providing a personalized experience to each customer by being attentive and engaging
  • Offering to measure anyone who expresses interest in a helmet and properly introducing yourself before touching them
  • Asking qualifying questions and suggesting relevant products 
  • Offering the highest quality products and add-ons 
  • Processing transactions accurately and efficiently
  • Restocking product on the sales floor promptly, actively eliminating empty display space and rearranging merchandise to be aesthetically pleasing and easy to browse
  • Ensuring cleanliness at all times by routinely cleaning all surface areas and products
  • Handling customer complaints with a calm and professional demeanor, demonstrating empathy and following company policy, escalating issues to management as necessary
  • Maintaining an orderly stockroom
  • Maintaining updated knowledge of our products, services, and policies through staff training, clinics, and independent research (on completion of other duties)
  • Actively communicating with management regarding customer requests, product levels, inventory discrepancies, and any other issues that arise
  • Maintaining a neatly groomed appearance and abiding by the uniform policy      
  • Facilitating efficiency and accountability through compliance with systems and processes
  • Completing required documentation neatly and accurately
  • Other duties as assigned

Minimum skills, experience, education and ability required:

  • Strong communication and social skills required - in person, over phone and in writing
  • Experience in relevant outdoor industries preferred
  • Basic math skills required - addition, subtraction, multiplication and division
  • Basic computer skills required
  • Previous sales and cash handling experience preferred

Physical Requirements:

  • Stand for long periods of time and move quickly and efficiently from one area to the next
  • Climb on stools and ladders, lift 5-10 pounds overhead on a frequent basis
  • From the ground, lift and carry approximately 25-50 pounds on a frequent basis
  • Navigate narrow product storage areas
  • Operate a cash register and computer sales system

Miscellaneous information:

  • This is an hourly non-exempt position and is subject to overtime pay
  • Position requires working evenings, weekends, and holidays as needed
  • Resume Required

Hard Headed is an equal opportunity employer.

 To apply please go to the following link: Hard Headed Application


For any questions please email [email protected]