Employment at Hard Headed

Join our growing team at Hard Headed! Please see our current job openings below.

To apply please go to the following link: Hard Headed Application

NOTE: REQUIRES GOOGLE ACCOUNT SIGN-IN TO SUBMIT APPLICATION. YOU CAN ALSO EMAIL RESUME HERE: [email protected]

Date Posted 6/10/2021

Gear Expert - (Sales Associate)

Full-time or Part-Time

Genuinely helpful Experts are why customers come to Hard Headed for their gear purchase. Experts are responsible for providing outstanding customer service, meeting sales goals, and maintaining a clean, organized, secure, and well-merchandised environment. They model core values and communicate effectively with other Experts and Management. 

Expert Service is provided by:

• Welcoming customers, promptly offering assistance, and making polite conversation
• Answering questions and to the best of your knowledge and researching the answers to questions you do not know
• Actively monitoring customer behavior to facilitate expert service and loss prevention
• Providing a personalized experience to each customer by being attentive and engaging
• Offering to measure anyone who expresses interest in a helmet and properly introducing yourself before touching them
• Asking qualifying questions and suggesting relevant products 
• Offering the highest quality products and add-ons 
• Processing transactions accurately and efficiently
• Restocking product on the sales floor promptly, actively eliminating empty display space and rearranging merchandise to be aesthetically pleasing and easy to browse
• Ensuring cleanliness at all times by routinely cleaning all surface areas and products
• Handling customer complaints with a calm and professional demeanor, demonstrating empathy and following company policy, escalating issues to management as necessary
• Maintaining an orderly stockroom
• Maintaining updated knowledge of our products, services, and policies through staff training, clinics, and independent research (on completion of other duties)
• Actively communicating with management regarding customer requests, product levels, inventory discrepancies, and any other issues that arise
• Maintaining a neatly groomed appearance and abiding by the uniform policy      
• Facilitating efficiency and accountability through compliance with systems and processes
• Completing required documentation neatly and accurately
• Other duties as assigned
  

Minimum skills, experience, education and ability required:

• Strong communication and social skills required - in person, over phone and in writing
• Experience in relevant outdoor industries preferred
• Basic math skills required - addition, subtraction, multiplication and division
• Basic computer skills required
• Previous sales and cash handling experience preferred

Physical Requirements:

• Stand for long periods of time and move quickly and efficiently from one area to the next
• Climb on stools and ladders, lift 5-10 pounds overhead on a frequent basis
• From the ground, lift and carry approximately 25-50 pounds on a frequent basis
• Navigate narrow product storage areas
• Operate a cash register and computer sales system

Miscellaneous information:

• This is an hourly non-exempt position and is subject to overtime pay
• Position requires working evenings, weekends, and holidays as needed
• Resume Required

Pay:

Competitive Pay + Commission on ALL SALES! 

Benefits

• In-Store Discounts
• Pro-deals from you're favorite brands
• Sales-contest

Hard Headed is an equal opportunity employer.

To apply please go to the following link: Hard Headed Application

For any questions please email [email protected]